Returns and Refunds
You can notify us of your cancellation at any time within 14 days of receiving the item. If the order has not yet been shipped, we will cancel it and issue a refund immediately. If the order is already in transit, we will accept your cancellation request, but you will need to wait until you receive the package and then return it to us—after which we will issue a full refund.
If you are not satisfied with your purchase, you have the right to return the item(s) within 14 days of delivery. You may open the packaging and inspect the contents.
You may open the package and inspect the item—just as you would in a regular store before making a purchase, for example, to verify that the item works as described. Please handle the item with care.
If the item is returned in a condition that goes beyond reasonable inspection—for example, with signs of use, missing parts, or damaged packaging—we may deduct an amount from your refund that reflects the item’s diminished value. In cases of significant use or damage, we reserve the right to refuse a refund for that item.
If possible, please return the item in its original packaging—this will speed up the return process.
To request a return, send an email to info@flexorex.ie with your order number and the products you wish to return.
DO NOT send your purchase back to the manufacturer.
Return parcels must be sent to the following address:
Fulfillment by FHB – FHB Group, s.r.o.
Priemyselná 1637/3
900 21 Svätý Jur
Slovak Republic
The returned product must include a sheet with the information we will send you separately via email (you may print it or write it by hand):
- Company name: SELLARO LIMITED
- Order number
- Product name
Please note that return shipping costs for non-defective items are to be paid by the customer.
Once the merchandise has been received and inspected, the full amount for the returned items will be refunded to your original payment method within 14 calendar days of our receipt of the merchandise (or upon your provision of proof of shipment, whichever comes first).
If we find that the product has not been returned in its fully original condition, we reserve the right to refuse a refund for that item or deduct the cost of any damage from the refund amount.
Claims for missing items
Kindly note that missing parcel requests are only valid within 30 days after the confirmed delivery (provided that the tracking number on the carrier website states ‘Package has been delivered’).
Order delayed for 60 days is considered lost. All “Lost orders” are fully refundable.
Damaged/Defective items
On receipt of your order, you should check all items to ensure that they are in good condition. If an item you received appears to be damaged or defective, please email us within 5 days of receiving your order. Include a photo or a video of the item where the damage or flaws are seen clearly. Briefly describe the damage, and forward the description and photo(s) together with your order number to us at info@flexorex.ie.
We will review the case and arrange for a replacement or refund. The complaint does not apply when we cannot find any faults in the product or when the customer has caused the damage themselves, such as normal wear and handling errors.
Warranty
We guarantee that all of our products are of merchantable quality. The warranty only applies in rare cases when there is a manufacturing defect. It does not cover general wear, damage caused by accident, misuse, or neglect.
Exchanges
Unfortunately, we do not offer the option to exchange products at the moment. We only replace item(s) if they are defective or damaged. If you’d like to exchange something for a different color or size, we treat it like a return. If something didn’t work out, please email info@flexorex.ie for additional assistance.
